Terms of Service
1. The service
GuavaNumbers.com ("we", "us") rents you a phone number and forwards its incoming calls to a phone number you designate, and its incoming text messages to an email address you designate. By creating an account or purchasing a number you agree to these terms. If you do not agree, do not use the service.
2. Numbers are rented, not owned
Phone numbers remain part of our carrier inventory while you rent them. Your right to use a number lasts while your subscription for it is active and paid. Porting a number out to another provider is not currently offered. When a number is released — by cancellation or non-payment as described below — it returns to general availability and cannot be recovered.
3. Pricing
- The Standard plan is $9 per month or $90 per year, per number.
- Each number includes 100 minutes of forwarded calls per monthly usage period. Additional minutes are $0.05 per minute, rounded up to the whole minute.
- Toll-free numbers carry a surcharge of $3 per month ($30 per year).
- Receiving text messages by email is included at no extra charge.
- Prices may change with 30 days' notice by email. Changes never apply retroactively to a period that has already started.
4. Usage periods and overage
Usage is measured in monthly periods anchored to the day the number was activated, regardless of whether you pay monthly or yearly. Overage minutes are billed at the end of each usage period. If unbilled overage reaches $25 during a period, we may charge it immediately rather than waiting for the period to end.
5. Payment, failed payments, suspension and release
You must keep a valid payment card on file; renewals and overage are charged to it automatically. If a charge fails we retry over approximately 11 days, emailing you before each retry with a link to update your card. If payment still fails, the number is suspended — callers hear that the number is unavailable and messages are not delivered. If a suspended number remains unpaid for 30 days, it is released back to general availability and cannot be recovered. Any successful payment while suspended reactivates the number immediately.
6. Cancellation and refunds
You can cancel any number at any time from your account. Cancellation takes effect at the end of the current paid period; the number keeps working until then. We do not give prorated refunds for unused time or unused minutes. We refund a purchase in full if we fail to provision the number you bought.
7. Acceptable use
- No spam, robocalling, phishing, or any unlawful use. Twilio's Acceptable Use Policy applies to all traffic and flows down to you.
- The service is not suitable for emergency calls. Do not rely on a GuavaNumbers number to reach or be reached by 911 or any emergency service.
- Text messaging is inbound only — you can receive texts by email but not reply from the number.
- We may suspend or terminate service for violations of this section, with notice where practical.
8. Disclaimer and limitation of liability
The service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Call forwarding depends on third-party carriers and networks we do not control. To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim; we are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.
9. Changes to these terms
We may revise these terms; material changes are announced by email at least 30 days before they take effect. Continued use after that date is acceptance of the revised terms.
10. Governing law
These terms are governed by the laws of the State of Florida, and you submit to the exclusive jurisdiction of the courts of that state.
Questions? support@guavanumbers.com