Privacy Policy
We collect only what the service needs to work, and this page lists all of it. We never sell personal information, and we don't share it with third parties beyond the processors below, except when required by law.
What we store
- Account: your email address, and the forwarding phone number and forwarding email you configure for each number.
- Call metadata: for each forwarded call, the caller's number, their approximate location (city/state as reported by the carrier), the time, and the duration. We do not record or listen to calls.
- Text messages: the full body of incoming SMS messages is stored so we can deliver it to your email and show it in your account.
- Payment: card metadata only — brand, last four digits, and expiration. Full card numbers are held by Stripe, our payment processor, and never touch our servers.
- Operational logs: web request logs (IP address, page, time) kept for security and debugging.
Who processes it
The service runs on Cloudflare (hosting, storage, email delivery). Twilio carries calls and messages. Stripe processes payments. Google provides our support mailbox (Workspace) and site analytics via Tag Manager. Each processes your data only to provide the service.
How long we keep it
Call and message logs are kept for the life of your account plus 12 months, then deleted. Account and billing records are kept as long as required for tax and accounting purposes. To close your account and request deletion of your data, email support@guavanumbers.com.
Cookies
We use a session cookie to keep you logged in, and Google Tag Manager for anonymous usage analytics. There is no cross-site tracking or advertising.
Your choices
You can see and update your forwarding details and card at any time in your account. You may request a copy or deletion of your personal data by email; we respond within 30 days.
Questions about this policy: support@guavanumbers.com